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Services
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What do I get when I order one of your services?
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You get the artwork you requested delivered in the
electronic format of your choice.
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What electronic formats do you use for delivering the designs?
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We use a large variety of high-resolution electronic
formats, including: Adobe Illustrator, Adobe
Photoshop, Adobe PDF, EPS, TIFF, etc. Our designs
can be scaled up or down to any desired size without
loss of quality.
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Do you provide services in print?
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No. We provide our services exclusively in
electronic format.
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What software do I need to be able to view and print the artwork?
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Our designs are readily viewable from any computer
without special software (you can use your internet
browser to view the designs). If you have a printer,
you could also print the designs yourself.
Otherwise, you can print the design at any
professional printing service.
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How do you deliver your calligraphy services?
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For small designs, we deliver the artwork via email.
For larger designs, we place the artwork in a secure
location on our servers and provide you with
instructions for downloading it from our site.
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What's the benefit of delivering services
electronically?
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First, using electronic format allows a fast and
secure delivery for our customers, no matter where
they reside. Second, electronic formats are much
more flexible in terms of usage. For example, you
can use the same logo design for your website, for
printing on business cards, for incorporating on
letterhead, etc.
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How long does it take to deliver my design? Is
there a rush delivery option?
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We deliver within two weeks of the date you make
payment (unless we tell you otherwise before you make
payment). We cannot guarantee a faster delivery time
so please keep that in mind.
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What's the process for placing an order?
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You start out by filling out a Service Order Form,
indicating the specifics of your request. You will
receive an email from PayPal within three days
requesting payment for the amount of the design fee.
The email will have instructions on how you can make
the payment. Once you make payment, we will start
the design work. The design is then delivered to
you by email within two weeks of your payment date.
If you have any questions about our design options,
or if you are not sure which design to order, please
contact us via the contact
form and we will help you
make a decision regarding which design best suites
your needs.
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How do I pay for services?
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We accept payment through PayPal (www.paypal.com)
which allows our customers to pay using a credit
card.
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Do I need to register to use PayPal?
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Yes, if you're not registered already with them.
Registration is free and takes only a few minutes to
setup.
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Can I pay you by check, money order, or give you my
credit card information?
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No. We only accept payment through PayPal because
they industry-standard SSL encryption to protect your
financial information.
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What's the benefit of using PayPal over a check or
money order?
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Paying with PayPal is instantaneous, that means we
don't have to wait for checks to clear. It is also private, meaning that we never see your credit card
or bank numbers. Finally, customers who pay with
PayPal are protected by PayPal's Buyer Protection
Guarantee.
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What happens if I don't pay or ignore the PayPal
request for payment?
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You won't get your design and you won't owe us any
fees. Please remember that we don't start the design
work until you make payment.
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What happens if we are less than satisfied with the
artwork and would like some changes to the intial
design. Are you willing to rework the design? Is
there an expectation of additional payment?
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Mokhtar El Baba has a great artistic taste in
addition to his 50 years of experience in
calligraphic design, and all our customers have so
far been satisfied with his designs. However, in the
event that you're not completely satisfied, we would
be happy to rework the design within the same
parameters (shape, script type) of the original
request at no additional cost to you. Major changes
of text, script, or shape require additional
payment.
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Where can I find a list of services in my area that
can print my design?
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Look in your local yellow pages under Printing
Services.
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